Case Study: State Of Maryland Department Of Public Safety

The Maryland Department of Public Safety and Correctional Services (DPSCS) operates 27 correctional facilities and 45 parole and probation offices across the state with nearly 12,000 employees. DPSCS was using a patchwork combination of automated and manual time and attendance data collection that was proving to be too convoluted, error prone and simply outdated. They had trouble meeting everyday requirements for tracking time, providing accurate reporting, and consistently applying time and attendance polices to meet state guidelines.

The Chief Information Officer at DPSCS began to research the sophisticated time and attendance systems being deployed among state governments and turned to TCP Software for an integrated time collection solution to use with Workday v30.0.

The CIO found DPSCS was having issues with their previous process of paper timecards and the result lead to incorrect pay for employees, unpaid overtime, and delays in employees receiving pay. In addition, the paper timecards made it difficult for DPSCS to perform audits. Therefore, the primary objectives were to make DPSCS current with proven technology, to ensure flexibility and reliability in the tracking and reporting solution he chose for Maryland’s time and labor strategy, and to implement the new solution quickly to alleviate payroll pressures.