Voice of the Customer – Making it #EasyForEmployees

The workplace expects great customer service and HR is now leading a pivotal role in creating purpose‑filled, empathy‑driven experience at every stage of the employee journey.

This eBook highlights companies around the world who are defining the digital employee experience in their organization. From delivering self‑service on mobile devices, to ensuring employees have what they need day one on the job – these companies are redesigning experiences from the outside‑in to make them more intuitive, personal and most importantly easy, so that workers can be productive, faster.

From this eBook you’ll gain:
∙ Real‑life scenarios of service delivery challenges and why companies are deploying enabling technology to drive a better employee service experience
∙ Best practices from HR brands like General Mills, Dell, Hitachi Vantara and many more to help guide your internal service delivery transformation
∙ Qualitative and quantitative insights as companies improve their HR service delivery with digital, automation and self‑service
∙ Access to additional customer case studies and videos